Vintage clothing and accessories are one of a kind items, therefore, I do not accept returns. I do, however, want happy customers and will work with you if you receive an item that you feel was not correctly described. I ask that if you do have an issue with an item that you have received to please contact me within 48 hours after receiving the item so we may work out a solution. For my international customers, any taxes or duties that your country might impose on your order is your responsibility, so I ask that you be aware of what they might charge you before purchasing any item from my shop. Thank you!
I accept PayPal and direct payment only. Payment is due at time of the item being purchased, thank you for understanding.
Layaway: I do offer layaway on purchases over $100. Payment will be due in full by 14 days after initial payment. The initial payment will need to be at least 50% of the item price. If putting an item(s) on layaway, you will not be able to use any coupon codes my shop might have at that time and layaway payments are non-refundable nor can the payment be used for a different item in my shop. Please feel free to convo me for additional information.
My normal method of shipping within the United States is USPS Priority Mail and USPS First Class Mail. I can ship express as well but please contact me prior to purchase so that I may give you the proper shipping costs.
***For my international customers: Import duties, taxes and charges are NOT included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing an item.***
Insurance: If you would like to purchase shipping insurance, please let me know so that I may add the cost to the shipping amount before you check out. For my international customers, I can only add insurance if it ships Priority Mail International or Global Express.
Combined Shipping: I will combine shipping if purchasing more than 1 item at one time. Please contact me first so I may adjust the shipping charges to the listings :)
Request a cancellation within: 1 hours of purchase
But please contact me if you have any problems with your order.
Vintage clothing and accessories are one of a kind items, therefore, I do not accept returns. I do, however, want happy customers and will work with you if you receive an item that you feel was not correctly described. I ask that if you do have an issue with an item that you have received to please contact me within 48 hours after receiving the item so we may work out a solution. Thank you!
Please note all items in my shop are vintage and have had previous owners unless otherwise noted as dead stock. All items are described to the best of my knowledge. All items are sold as is. Please feel free to send me a conversation at any time if my description on a listing does not answer all of your questions regarding an item or if you would like additional pictures emailed to you. I am always more than happy to answer and will do so as quickly as possible.
I strive for excellent customer service and I want you to have a pleasurable experience at Futura Vintage!